Andromedasino Privacy Policy
How we collect, use and protect the personal information of players across Canada who join us.
Why This Policy Exists
This Andromedasino privacy policy sets out how we handle the personal details you share when you register, play or get in touch with our support team. We believe a player should always know what information we hold and why, so this page explains our practices in plain language rather than dense legal text.
We treat privacy as an ongoing responsibility, not a one-time disclosure. Whenever we update how data moves through our systems, this page is the place we update first, and we encourage every player to revisit it from time to time. If anything here feels unclear, our support channels remain the right place to ask for clarification.
Nothing on this page should be read as a description of a specific licence, regulator or payment partner. Where those topics matter to you directly, we point you toward the page built for that subject rather than guessing at details here.
What Information We Collect
When you create an account with us, we ask for the basic details needed to identify you as a player and to keep your account secure. This typically includes your name, contact details and the information you choose to provide during account verification steps.
We also collect information generated through your use of our site, such as pages visited, features used and the general activity that helps us keep the platform running smoothly. This operational information helps us notice problems early and improve the experience for everyone who plays with us.
Information You Give Us Directly
Some information only exists because you typed it in yourself: your registration details, any messages sent to support, and preferences you set inside your account. We keep this information only for as long as it serves the purpose you gave it to us for.
We never ask you to share more than an account genuinely requires. If a form on our site asks for a detail that seems unnecessary, we would rather you tell us than assume it is required.
How We Use Your Information
We use the information we hold to run your account, respond to your questions, and keep the site operating safely for every player. We also use it to understand broad patterns of activity so that our pages, our offers and our support responses keep improving over time.
We do not use your personal information for purposes unrelated to running your account and supporting your experience with us. Any change to how we use information is reflected on this page before it takes effect.
Keeping Your Information Secure
We apply reasonable technical and organisational safeguards to protect the information you share with us. Access to player data is limited to the people and systems that genuinely need it to provide the service you signed up for.
No system is perfect, and we continue to review our safeguards as our site and our player base grow. If you ever suspect that your account details have been compromised, reaching out to our support team quickly is the best first step.
Your Choices and Rights
You can ask us what personal information we hold about you, and you can ask us to correct details that are inaccurate. Where you no longer wish to use our site, you can ask us to close your account and to handle your remaining data accordingly.
These requests are handled through our support channels, and we aim to respond in a way that respects both your rights and the practical realities of running a secure platform. We do not treat a privacy request as a reason to delay or complicate your experience with us.
Cookies and Similar Technologies
Our site uses small files stored on your device to remember preferences and keep your session working as you move between pages. We cover exactly how these work, and the choices available to you, on our dedicated cookie policy page rather than repeating that detail here.
We encourage every player to read that page alongside this one, since cookies and account data often work together to make your time on our site smoother. Together they give a fuller picture of how information flows while you play.
Sharing Information With Others
We share personal information only where it is genuinely necessary to run our service, such as with partners who help us verify accounts or process support requests. We do not sell personal information, and we do not share it for purposes unconnected to operating our site.
Where a feature of our site depends on a third party, we expect that party to handle your information with the same care we apply ourselves. If you want to understand how a particular account action works end to end, our account access page walks through the sign-in and account steps in more detail.
Responsible Use of Personal Information
Protecting your privacy sits alongside our commitment to responsible play, and we encourage every player to treat both seriously. Our responsible gambling page covers the tools and support available if you want to manage your play more closely, and it complements the account protections described here.
We review this privacy policy periodically to keep it aligned with how our site actually operates. Significant changes are reflected on this page, and we recommend checking back here rather than relying on an older copy saved elsewhere.
Questions About This Policy
If anything in this policy raises a question specific to your account, our support channels are the fastest way to get a direct answer. General terms governing your use of our site are also set out on our terms page, which this privacy policy works alongside rather than replaces.
We want every player in Canada to feel confident about how their information is handled from the moment they register. That confidence is something we treat as earned continuously, not granted once at sign-up.
